DESIGN & DIGITIZING FEES
We charge a one time design and digitizing fee of $25.00
WRONG ITEM DELIVERED
While we strive to produce top quality products and have excellent customer service, there are sometimes errors that arise such as a defective/damaged product or the wrong items being sent. In the case of a wrong design/size sent, we will exchange your product(s) and provide a return label for you to print out.
If you feel a product you received has a defect/error in manufacturing, please provide a photo in your email for documentation and we will replace the item or provide a refund if out of stock. Any claims beyond 30 days of the product being received will be considered normal wear and tear and cannot be replaced. Certain exceptions will be allowed in a case by case basis.